"I bought currency but it hasn't appeared in-game."
Transactions usually finalize within seconds, but network handshake delays between the App Store and our database can occasionally take up to 2 hours. If it remains missing, please do not re-purchase. Restart the app to trigger a local receipt refresh; if that fails, our team can manually push the sync once you provide the Order ID.
Brightbase Pro-Tip Ensure you are logged into the same Store account that initiated the purchase for the restore-purchase logic to activate.
Device Heat & Throttling
High-fidelity graphics on mobile generate thermal load. If your frame rate drops after 30 minutes, our internal clock-down safeguards are likely protecting your hardware. Reducing 'Shadow Quality' in settings can extend session length by 40%.
Login Loops
Stuck on the loading screen? This usually points to a mismatch in versioning. Check the Store for a 'Silent Patch' — we often push small telemetry updates that require a manual refresh of the app binary.
"How do I request a refund for an accidental purchase?"
By platform design, Brightbase does not process refunds directly (we never see your credit card data). You must request these via reportaproblem.apple.com or the Google Play Order History page. However, please notify us so we can adjust your in-game inventory to avoid account flagging during automated audits.
